Getting user support from your IT consultants can be a challenge. Often they are hard to reach, constantly busy with other clients, or just hard to talk to. Maybe you needed to have employees contact their supervisor before contacting your consultant because you didn’t want them making the phone call themselves which results in an unexpected bill.
Iowa Technologies understands these issues and strives to always be available for your users for any technical support they need. Phone support is always available, as well as the ability to remote into your user’s PC (with the user’s consent) to diagnose and solve problems quickly and easily. We also use an email support system that allows your users to send a help ticket via email to us that gets filed under your company and is monitored constantly. This way, all your issues can be monitored and reported without needing to always make a phone call.